5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have an image in mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have found is that almost all security guard businesses are capable of supplying the support that property supervisors want, but also often do not because of a lack of ongoing excellent management processes.
Security guard businesses are unlike any seller that a home manager usually hires. If you hire a painter, you are able to see whether they are doing their jobs by looking at the walls. However, when you hire a security guard business, how often can you determine if the guard company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and efficiently monitoring and supervising your defenses. In the majority of cases they probably are, but it is crucial to implement a method of verification and quality management to make sure that problems associated with the lack of performing these jobs do not begin to happen.
In this guide we’ll talk five (5) easy steps to improving your security guard service and achieving everything you imagine as your ideal gate house security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined level of training before they can begin working as security guards. If your state is one of these states, make sure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security company and ask yourself does it seem adequate.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses until they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent method to display if the guard is a good fit for your house is to perform a brief”interview” to get a feel for the guard and also to explain your expectations. This first conversation can tell you a lot on what to expect from that guard and it gives you an opportunity to request a different guard if you think that it is essential.
Assess Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces each guard to the business itself, in several cases the guard’s orientation to his assigned land isn’t as complete. We call the orientation for the assigned land”Site Specific Training”. Find out what your site specific training looks like:
• Can it happen at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security firm double bank? (Double banking is the process of having a seasoned guard working at the exact same time as the new guard.)
• How thoroughly are your post requests clarified?
Determine the response to every one of the questions and make sure that they fit with what you believe is adequate. You should even think about sitting in on your security guard business’s orientation and your site specific training to get an understanding of what goes into preparing a guard to operate at your property.
Protect supervision is one of the more important factors of very good security guard support. When security businesses deliver poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel that their work isn’t significant and they begin to find themselves as not as a part of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the Standard security firm field supervisor spot checks, the 2 methods of remote supervision that prove most successful are: Officer Check-Ins
In case your guards are required to produce rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re in your property. These tracking systems allow the security guard business to monitor the time and log the activity of the guards while they’re making rounds to several areas in your property. Many Officer Tour Tracking Systems can create reports that enable the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a method for guards to check in regularly with the security guard company provides a method of making sure that each guard is secure and alert. Using guards check-in regularly with the security guard business, at least each 30 minutes, guards believe that their safety is important and that being awake and attentive is also an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out exactly what is happening with your security as you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their duties and responsibilities to make sure that they understand their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your ongoing security program. Remember, when choosing a security consultant be sure that the consultant isn’t really a security guard business. If so, your audit is sure to turn up problems with your current security guard business.